Job ID: ZK4217051121
Location: Charlotte, NC
Category: Industrial & Manufacturing
Employment Type: Contract
Date Added: 11/24/2025
Logistics Customer Specialist | $18.00 / Hour | Monday–Friday, 7am–5pm
What Matters Most
• Competitive Pay: $18.00 per hour, plus additional compensation opportunities
• Schedule: Monday through Friday, 7am–5pm
• Location: Charlotte, North Carolina
• Work Type: Contract
• Weekly Pay: Direct deposit or pay card
• Benefits Available: Medical, dental, vision, 401(k), and referral bonus program through The Reserves Network
Your New Opportunity
As a Customer Account Specialist, you will blend customer service, account management, and logistics coordination to support clients’ transportation and shipping needs. Your work ensures orders are processed accurately, customer concerns are resolved quickly, and logistics run smoothly from start to finish.
Responsibilities
• Build and maintain strong client relationships by understanding their needs
• Enter, process, and track freight orders to ensure timely and accurate shipments
• Address customer inquiries and resolve shipping or receiving issues
• Provide proactive communication regarding order status and shipment updates
• Understand logistics processes including transportation, warehousing, and inventory flow
• Maintain accurate records and provide insights to management
• Collaborate with Operations to support customer requirements
• Identify process-improvement opportunities to enhance service efficiency
Skills & Competencies
• Strong client service orientation and relationship-building skills
• Proficiency in Microsoft Office; experience with Cadence or similar platforms a plus
• Excellent communication and problem-solving skills
• Strong analytical ability to interpret data and recommend solutions
• Fast and accurate typing/data entry skills
Education & Experience
• High school diploma or equivalent
• Minimum two (2) years of customer service or administrative experience, preferably in a warehouse or logistics environment
Your Career Partner
The Reserves Network, a veteran-founded and family-owned organization, is committed to connecting exceptional talent with rewarding opportunities. We value diversity and encourage applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment grounded in respect, integrity, and trust.
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